Terms Of Service

Introduction

Lavish Ride LLC has been a premier provider of black car chauffeur services since 2014. We recognize the importance of personal privacy to those who use our services; therefore, we dedicate ourselves to explaining our privacy policy for the information we use, collect, and share from Lavish Ride LLC users and the network of independent operators that we utilize to arrange service (“Chauffeurs”).

Lavish Ride LLC can enter into agreements with third parties to provide you with the opportunity to obtain special services and information offered by them. You will not be in violation of this Terms of Use Policy when acting per any such programs' terms of use policies. Lavish Ride LLC is not responsible for any crashes occurring to our website, app, and booking system.

Information We Collect

Registration Information. We collect information on you to set up an account. This may include your name, address, email, phone number(s), login name, and password. User Profile information. You may provide additional information about your preferences, such as your preferred vehicle.

Payment information. When you add a credit card or payment method to your account, a third party that handles payments for us will receive your card information (Stripe). We do not store full credit card information on our servers to secure your financial data. We won’t consider your reservation accepted unless the payment process is completed.

Chauffeur Information. We collect Chauffeurs' payment or banking information, vehicle information, licensing and permitting, government identification numbers, photo, insurance information, and driving records. We may share this information with a third party who will only run a driving record check with your permission.

Device Information. Lavish Ride LLC receives information from your device when you use our websites or mobile applications, this may include IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.

Location Information - Mobile Apps. If you are a Chauffeur, we collect location information about the real-time location of the vehicle before or during a trip, both when the app is open and on the screen but not on the screen of your device.

Usage Information. Lavish Ride LLC may collect information about how you interact with our services. This may include access dates and times, pages viewed, app crashes, or browser type. Our websites do use cookies and are there as a convenience to you for page preferences and remember me functions. These cookies are exclusively internal to Lavish Ride LLC and are not shared with any external business partners or 3rd Parties.

General

Vehicles

Lavish Ride LLC vehicles cannot load beyond seating capacity. It is Illegal to stand through the sunroof. Smoking is not permitted in all our limousines, and the consequence of violating this is at the chauffeur's discretion. Alcohol Consumption and drug usage in vehicles are prohibited by law, and any violations against this would result in the passenger paying fines. Our chauffeurs have the right to terminate the trip in case of any blatant indiscretion taken by passengers, and there would be an option for refunds.

Damage

The Passengers assume total financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.

Weapons

Lavish Ride LLC forbids its passengers and chauffeurs from holding any weapon inside its vehicles, including; melee weapons and guns of all sorts.

Traveling with Animals

Lavish Ride LLC requires advance notice of pets and service animals inside our vehicles by adding it to the ”Notes” box found in the options section “Contact Information.” We make special arrangements for such trips to accommodate the passenger and pet.

Children And Minors

Lavish Ride LLC services are available to travelers of all ages, provided that guardians or parents accompany minors through their trips. We issue child seats for children aged; 8 and below. We will not knowingly collect personally identifiable information from children under the age of; 13 without prior consent from a parent or guardian. Suppose a parent or guardian becomes aware that their child provided us with Personal Information without their consent. In that case, they should contact Lavish Ride LLC, and we will delete such information from our files.

Service Agreements

Payment & Fraud Prevention

To ensure that a payment instrument is used by its rightful owner and to prevent fraud, IP addresses, 3D, e-mail addresses, payment data, and card information may be transmitted to one or more external fraud prevention service providers. This transmission may also contain additional personal data. The external fraud prevention service providers process these personal data on behalf of Lavish Ride LLC.

In the course of the authentication of the cardholder, it may also be necessary for individual transactions that Lavish Ride LLC requires a copy of an additional identification document (e.g. identity card, passport, driver’s license) and a copy of the credit card.

Cancellations Fee Policy

Lavish Ride LLC is not responsible for delays or the winter termination caused by unsafe road conditions (i.e.… not salted, accidents, etc.). Our chauffeurs have the right to terminate the trip in case of any blatant indiscretion taken by passengers, and there would be an option for refunds.
Lavish Ride LLC will consider canceled events reservations fully charged.

Fully refundable

• Canceling 24 hours before the driving time to the pickup location for Point-to-point transfer.
• Canceling at least 24 hours before the pickup time for Hourly transfer.
• Canceling at least 7 days before the pick up date for trips of eight passengers and above.
• Canceling 48 hours before the pickup for City-to-city transfer.

No-Shows without cancellation

If the customer doesn’t show up in the first hour of an hourly transfer trip and we are unable to reach them by phone, we have the right to release our chauffeur, and the customer will be fully charged.

If the customer doesn’t show up within 30 Minutes of the Point-to-point transfer trip and we are unable to reach them by their phone, we have the right to release our chauffeur and the customer will be fully charged.

Waiting Time And Extra Charge

Hourly Booking

Hourly service begins at the customer’s scheduled pickup time and location. If a customer requests more time, and we do have the availability, an extra charge will be incurred as much as the waiting time.

Each hour spent includes 20 miles, and in case a customer extends the mileage, there will be an extra charge depending on the vehicle and distance used. The trip must be within the city limits. Otherwise, the customer will pay for the extra mileage.

If a customer doesn’t show up and we can’t reach them by phone after 1 hour, we will release our chauffeur, and they will be fully charged.

Point To Point Booking

The waiting time is 30 minutes in total; the first 15 minutes are complimentary, and the second 15 minutes require an extra charge depending on the vehicle used.

If a customer requests more than 30 minutes and we have the availability, an extra charge will be incurred as much as the waiting time. If we do not have the availability, the customer will be charged as a no-show.

If a customer doesn’t show up and we can’t reach them by phone after 30 minutes, we will release our chauffeur, and they will be fully charged.

An extra charge will occur in case the customer decides to change their trip details in less than an hour before the pickup time.

Airport Pick-Up Transfer

Lavish Ride LLC tracks flights using airline & flight number information provided by clients. We will consider the scheduled time as the pickup time if the customer does not provide or update us with their flight info. Our complimentary waiting time for airport pickups is one full hour from the landing time. If the customer takes longer, we will try to reach them via phone; meanwhile, if they do not pick up, the chauffeur will be released.

For international flights, we may not be allowed to help the customer carry their bags from the baggage claim, for only immigration agents & airport operations have such authorization. Also, we recommend that clients schedule the pickup time 30 minutes after the landing time. If a customer asks for more time (for immigration issues) and we do have the availability, we will charge them for the extra time. We only do M&G (Meet and Greet) Services; thus, we can’t do pickups from random locations as we are following the local guidelines.

Accepting Our Policy

By using or accessing our services, site, app, content, or offices you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Service, Site, App, content, or offices.

At our sole discretion, we reserve the right to update, amend and/or change this Privacy Policy without prior notice and at any time. Updates to this Privacy Policy will be posted here. You are encouraged to revisit this Privacy Policy from time to time in order to review any changes that have been made. Your continued use of the Services, Site, App, Content, or offices following the posting of any such changes shall automatically be deemed your acceptance of all changes.