Faqs
Frequently Asked Questions
have questions? We're here to help you
Professional Chauffeur
Do Lavish Ride LLC chauffeurs accept tips?
Our chauffeurs won’t ever ask for gratuities, however, will accept cash tips if offered.
What are the requirements and qualifications for Lavish Ride LLC’s applicants?
To learn more about our requirements and qualifications, please visit the “Join Our Team” page at Hiring a licensed chauffeur.
How can I join the Lavish Ride LLC team?
To learn more about our requirements and qualifications, please visit the “Join Our Team” page at Hiring a licensed chauffeur
Cancellations & Refunds
In what cases do I get a refund?
If you cancel your reservation 24 hours before the driving time to the pickup location for (Point-to-point transfer). If you cancel your reservation at least 24 hours before the pickup time for (Hourly transfer). If you cancel your reservation at least 7 days before the pick up date for (Trips of eight passengers and above). If you cancel your reservation 48 hours before the pickup for (City-to-City transfer).
General
What do I do if my flight changes routes?
You can contact the chauffeur to let them know that you won’t make it, and in such case, your trip will be considered a no-show, and you will be fully charged; meanwhile, if you are still in need of our services, you can contact the chauffeur, and your trip will immediately switch to an hourly transfer.
Can I extend the waiting time?
Sure. But kindly inform us as soon as possible, so we can ensure the vehicle availability to wait extra time. Note: Additional charges will be incurred according to the waiting time.
Does Lavish Ride LLC provide corporate services?
Of course! To learn more about this service, please visit Business travel
I lost an item inside a Lavish Ride LLC vehicle, what do I do?
You can email the concerned department a brief about what happened along with your booking number at [email protected]
I have a complaint, who do I report it to?
You can email the concerned department a brief about what happened along with your booking number at [email protected]
I’m facing a technical issue with the website, what do I do?
You can report it to the concerned department at [email protected]
Can I eat and drink inside Lavish Ride LLC vehicles?
Unfortunately, eating inside our vehicles is forbidden. However, drinking is alright as long as the drink isn’t above 109.4 Fahrenheit to avoid unnecessary accidents.
Can I bring pets or service animals to Lavish Ride LLC vehicles?
Of course. But kindly inform us in advance while making your booking to make special arrangements for your trip to accommodate you and your beloved friend.
How do I get a coupon?
And how can I use it? We send coupons via email under some circumstances, like following our social media accounts.
How do the Lavish Ride LLC team track flights?
We track flights by the Airline Name and Flight Number you provide while making your reservation. Note: We will consider the scheduled time as the pick-up time if you do not provide or update us with your flight info.
How can I pay for my trip with Lavish Ride LLC?
We accept the following payment methods: Visa Cards. MasterCard. American Express. Discover. Direct transfers using Zelle (QuickPay).
Can I smoke in Lavish Ride LLC vehicles?
To keep the vehicles fresh and clean; smoking isn’t allowed in all Lavish Ride LLC vehicles.
Is alcohol allowed in Lavish Ride LLC vehicles?
Alcohol is not allowed inside Lavish Ride LLC vehicles.
Does Lavish Ride LLC provide special meals through their trips?
Unfortunately, eating inside our vehicles is forbidden.
What is Lavish Ride LLC?
Lavish Ride LLC is a renowned provider of luxurious black car chauffeur services for corporate and individual clientele, proudly operating since 2014.
What’s the waiting time?
Hourly transfer waiting time begins at the customer’s scheduled pickup time and location. However, for Point-to-point transfer it is 30 minutes total, the first 15 minutes are complimentary, and the second 15 minutes require an extra charge depending on the vehicle used. For the Airport transfer, the waiting time is 60 minutes from the flight landing time.
Does Lavish Ride LLC provide services for groups?
Of course, you can either go for our Executive Sprinter Van for a 14 passengers group or book multiple SUVs to enjoy a comfortable, safe, and elegant trip.
Does Lavish Ride LLC provide services for minors?
Our services are available to travelers of all ages, provided that guardians or parents accompany minors through their trips.
Does Lavish Ride LLC pay attention to feedback?
In Lavish Ride LLC, our main priority is customer satisfaction hence why we deeply care about feedback and take it into significant consideration.
What’s the cargo space in Lavish Ride LLC vehicles?
Our SUVs fit up to 6 average-size luggage with a 45.8 cu ft Cargo Area; meanwhile, our Sedans fit up to 3 average-size luggage with a 15.8 - 18 cu ft Cargo.
For what ages is a child seat available? And how do I request one?
We provide children's seats for newborns and for older children up to 8 years old. You can request that by: Open your dashboard. Book your ride as always. Click on “Extra”. Choose “Children’s seats”. Note: You can request 1 to 3 child seats.
Where is Lavish ride LLC located?
We are located in the heart of Houston city, Texas in the USA at 333 West Loop North, Suit 420, Houston, TX 77024.
I didn’t receive a confirmation after booking, what do I do?
Confirmations are sent automatically after we review your trip and accept it. However, in case you didn’t receive one, please email us at: [email protected]
I’m facing technical issues while booking. How can I complete my reservation?
You can contact us via: [email protected]
How Can I modify my booking?
If you already have an account, you can follow these steps: first Open your dashboard then Click on the “Edit” button and after that make the changes you want and finally Click “Save”.
How Can I modify my booking?
If you already have an account, you can follow these steps: Open your dashboard. Click on the “Edit” button. Make the changes you want. Click “Save”.
What information does Lavish Ride collect?
We collect information on you in order to set up an account. This may include your name, address, email, phone number(s), login name, and password. For further information, please check our policy at Terms and conditions
Where does Lavish Ride LLC operates?
Lavish Ride LLC is based in Houston, Texas, and operates all over the US.