
Customer Support
New Reservation,
Without the Complexity.
Premium transportation solutions designed around the way your business moves.
How booking works
Your reservation in four steps
These are the same four steps you will see at the top of every booking page. Choose one to see what happens there.
Step 1 of 4
Start with your trip
Everything begins in the booking form on our home page. You do not need a card or an account to see your vehicles.
Hourly keeps a vehicle and chauffeur with you for the hours you choose. Point to Point is a direct ride from pickup to drop-off, as a Round Trip or One Way.
Press Plan your trip and enter your Pickup, Drop-off, Date and Time. A round trip also asks for your return date and time, and an hourly trip asks how many hours you need.
Once your pickup is set, press Add a stop, enter the address and choose a wait time. On an hourly trip you can turn on Road Show to set an arrival and departure time at each stop.
Flying in? Choose your Airline and enter your Flight number, so we can follow your flight and time your pickup around it.
Press See available vehicles. We check that your addresses are in our service area and that your pickup time leaves enough notice for that city, then take you to the next step.
Step 2 of 4
Add your journey details
Tell your chauffeur what they need to know. Everything on this page is optional, so you can press Skip and go straight to the vehicles.
Write the name your chauffeur should hold up in Pickup Sign, and anything else they should know in Special Instruction. A round trip has one set for Outbound and one for Return.
Travelling with children? Under Child Seats, use the plus and minus buttons to add the type and number of seats you need.
Choose My Self, or choose Some one else and enter their name, phone and email. Then set the number of Passengers.
Press Next to save your details, or Skip to move on without them. Your trip stays at the top of the page, and Edit trip lets you change it at any time.
Step 3 of 4
Choose your vehicle
You will see the vehicles available for your trip, each priced for your exact journey, with child seats and pickup signs already included.
Each card shows the price per trip and how many passengers and bags the vehicle takes. On a round trip, it also splits the price into Outbound and Return.
Select a vehicle to add it to your trip, and use the plus button to add more for a larger group. A vehicle priced on request shows Request a quote instead, and our team comes back to you with a price.
What’s Included lists what comes with your ride, such as all-inclusive pricing and real-time flight tracking.
The Summary panel keeps your miles and Total Fare in view. Promo codes and gratuity come next, at checkout. When you are ready, press Secure Your Payment.
If you are not signed in yet, a window asks you to sign in or create your account. Your trip and vehicles are kept. If your phone number is not verified, we send you a code before checkout.
Step 4 of 4
Review and pay
Check everything one last time, then pay securely. Your reservation is only placed when you finish this step.
Journey Details, Vehicle and Booked For are all on one page. You can still edit your details or change your vehicles here.
Have a code? Enter it under Promo Code and press Apply. You can also choose a Gratuity for your chauffeur. The Summary updates straight away.
Use Apple Pay or Google Pay where your device offers them, a saved card, or Add New Card. Your card is authorised now and charged once the reservation is confirmed. Accounts with a corporate agreement can also choose Pay Later.
You land on the thank-you page with your invoice. Your reservation is being reviewed and will be accepted shortly.
Contact Us
Any question or remarks? Just write us a message!
Call Us
Support after a reservation.
